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Department of Human Services, Victoria, Australia
Disability Services
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After the audit

Infomation on this page:

Audit report

Your auditors will provide you with a written report documenting their findings and the evidence for the conclusions they have drawn. The report will include observations of good practice and recommendations for actions to improve quality where the evidence indicates that it is needed.

The Department of Human Services will also receive audit reports and will be able to track issues across the sector.

At this time, the department has no plans to publish the results of individual audits.

Audit outcomes

There are three possible audit outcomes:

  1. Certification – you have provided evidence to demonstrate that your organisation meets the Standards. The certification body has validated the evidence and accepted it as sufficient. Your organisation will be certified as compliant with the Standards.
  2. Certification with conditions – you have provided evidence to demonstrate that your organisation meets the Standards. The certification body may be unable to validate all of the evidence, or the evidence may be insufficient. Your service may be certified as compliant with the Standards subject to validation of evidence missing during audit within a specified timeframe.
  3. Non-certification – you are unable to provide evidence to demonstrate that your service meets the Standards. Your organisation will not be certified as compliant with the Standards. Additional audit(s) will be required within a specified timeframe to confirm that non-conformities have been addressed.

The link between certification and service funding / registration

NEW January 2009

It is important to note that certification is simply an outcome of the audit. Where an organisation is unable to demonstrate that services meet the Standards, an action plan will be put in place to enable the organisation to achieve certification. If improvements are not implemented, the department will take appropriate action to ensure safe, high quality services are provided to people with a disability.

There are already a number of actions that may be taken if an organisation does not meet any requirement (be it a service agreement stipulation, a policy requirement or legislated in the Act). The department already collects information to monitor these requirements. 

The audit report will be additional information that the department will take into account. Departmental policy and the Disability Act 2006 do not solely link certification to registration or organisational funding.

Next category: General information about independent monitoring

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