Contributed resources
Sample resources for service providers to use or adapt have been developed by the department as part of the Quality Framework and are available on the Quality Framework tools and templates webpage.
Individuals and organisations within the disability sector have developed other resources to support quality management systems. They have contributed the resources below to share with disability service providers. You might like to consider their application within your organisation, noting that they may require adaptation to be consistent with the Quality Framework for Disability Services in Victoria.
While the department is hosting these resources on its website, it is not officially endorsing or supporting them, as they have not been funded or created by the Department of Human Services.
It is anticipated that the number and type of contributed resources will expand over time. If you would like to recommend content or have developed a resource you would like to share, let us know at: qualityindisability@dhs.vic.gov.au.
An Overview of Outcome Measurement in the Disability Sector (external link) - LDC Group researcher Judith Freidin prepared this report, which looks at tools that may assist in the measurement of outcomes. It was published in the LDC Quarterly newsletter 18 June 2008.
As part of the independent monitoring demonstration project in the Barwon-South Western region, community service organisation (CSO) and departmental staff collaborated on the creation of some generic tools and samples are provided below:
Sample Continuous Improvement Register (Word 44.0 kb)
- Consumer Assessment Questions General (Word 128.0 kb)
- Annual Self Assessment Schedule (Word 48.5 kb)
- Life Areas and Outcome Standards Assessment Tool (Word 272.0 kb)
The Office of the Disability Services Commissioner has created a Good Practice Guide and Self Audit Tool (external link) to assist disability service providers to develop and review their complaints management system.