Quality plan
The Quality Framework requires all disability service providers to have a quality plan. A quality plan ties together all the activities that affect the quality of the organisation and the service it delivers. Quality plans integrate the components of both quality assurance and continuous quality improvement.
A quality plan uses information gathered from the self-assessment, consumer assessment and any other quality review processes, ties it together and sets the priorities and actions for improvements for the forthcoming continuous quality improvement cycle.
The quality plan must be implemented at each service outlet level and should describe local quality improvement activities specific to the outlet and be held at the service outlet. Service providers should also consider developing creative and accessible formats of the quality plan to enable people with a disability to understand the improvement strategies that are being implemented.
The Toolkit in the Quality Framework Resource Guide provides a sample quality plan for you to consider or use. An organisation's business plan, strategic plan or similar planning tool may already incorporate the quality improvement activities. Organisations are encouraged to integrate the quality planning process into existing business planning processes.