Implementing the Quality Framework
As a service provider for disability services in Victoria, providing the highest quality services and improving the outcomes for people with a disability is your primary business.
The Quality Framework promotes a culture of quality and continuous improvement across the disability sector. Effective implementation of the Quality Framework will assist service providers to support people with a disability to experience the same outcomes valued by the broader Victorian community.
About the Quality Framework
Read the background information about the Quality Framework, download policy documents, and learn why it was developed and what it aims to do for people with a disability in Victoria.
Find out why the Quality Framework (1997) was revised and what can be learned from this review, through the Quality in Practice Background Reports.
Meet the Quality Framework Steering Committee members who collectively serve as a point of review for the Quality Framework, and provide advice on the Quality Framework demonstration project and the current learning and development strategy.
Standards and evidence indicators
Find out more about the Standards for Disability Services in Victoria, which consists of both Industry Standards and Outcome Standards. Together these set out the expectations of better practice for the delivery of services and supports to people with a disability.
Learn how the evidence indicators set out the expectations for compliance with each standard and provide a level of consistency with other quality frameworks.
Consumer assessment
Consumer assessment is underpinned by the principle that people should be involved in decisions that affect their lives. It enables people with a disability, their family members and carers to provide feedback about the quality of services and supports.
Find out more about consumer assessment, including sample questions relating to the Standards, facilitators and consumer feedback surveys.
Organisational self-assessment
When Outcome Standards were introduced under the Disability Act 2006, the Quality Framework was revised and service providers are now required to undertake organisational self-assessment against both the Industry Standards and Outcome Standards.
Organisational self-assessment may be carried out in many ways. Service providers are encouraged to select an approach that best reflects the service type and consumer requirements.
Learn about how organisational self-assessment can be used to drive both quality assurance and continuous quality improvement.
Quality plan
A quality plan uses information gathered from the self-assessment, consumer assessment and any other quality review process. It ties it together and sets the priorities and actions for improvements for the forthcoming continuous quality improvement cycle. It sets out necessary strategies or actions to improve quality improvement activities.
Learn more about creating and implementing a quality plan.
Timeframes for implementing the Quality Framework
To effectively implement the Quality Framework, disability service providers can participate in a range of quality management activities. See how the Quality Framework can be implemented and what quality management activities need to commence.
Implementation bulletins are available to download. The bulletins are designed to broaden your knowledge in areas such as auditing, reporting, learning and development and independent monitoring.