Quality Framework training

The department is providing more training opportunities in 2009 for disability service providers to improve their knowledge and ability to implement the Quality Framework and prepare for independent monitoring.

Two training courses (Understanding the Quality Framework and Closing the Loop) are available for service providers and are targeted at those people who will be leading their organisation or department-managed service to implement the Quality Framework and participate in independent monitoring - CEOs, senior managers and quality leaders.

A third course (Preparing to Audit Disability Services in Victoria) provides mandatory training for audit team members.

Training will be available for a limited time and is free – don’t miss out!  See below for more details.

'Understanding the Quality Framework’ Training

Did you miss out on the Understanding the Quality Framework training in 2008?

The LDC Group have been contracted to deliver 8 more sessions in the Melbourne CBD.
 
This free training program is targeted at CEOs, senior managers and quality leaders in each organisation, to give them the skills and knowledge to:

• assist their organisation to better understand the Quality Framework
• build on the organisation's skills and knowledge to implement quality management practice
• prepare the organisation to undertake organisational self-assessment against both the Industry and Outcome Standards
• incorporate and commence self-assessment against the Industry Standards and Outcome Standards.

The training is specifically tailored for those people who will be leading their organisation through the changes the Quality Framework has introduced – particularly the focus on outcomes and independent monitoring.  It will equip these leaders to support other stakeholders to implement the Quality Framework within their organisation.

This is your last chance to attend this training which is a pre-requisite for the Closing the Loop training, detailed below.

For further information and booking details, visit the LDC Group website (external website).

‘Closing the Loop’ training

‘Closing the Loop’ training will give disability service providers a better understanding of the processes that will occur as part of independent monitoring.

The department has contracted Precision Consultancy to provide this free training program which is targeted at CEOs, senior managers and quality leaders in each organisation.

The overall program is run over 1.5 days but in recognition of the different levels of experience with audit processes, the training will be offered in two separate components:

• 'Audit Basics' (half-day) will focus on the mechanics of hosting an audit and is targeted specifically at disability service providers who have never facilitated an independent audit in their workplace
• 'Assessing Evidence against the standards' (full-day) will provide information specific to auditing (gathering evidence, assessing conformance and recommending further action) against the Standards for Disability Services in Victoria.  It is targeted at all registered disability service providers.

Further information and booking details are available on the Precision Consultancy website (External website).

‘Preparing to Audit Disability Services in Victoria’ training

Audit teams are independent of the department and contain a minimum of two people - an auditor and an audit trained service user (ATSU).   Audit teams need to know how disability services work, the competing responsibilities for disability service providers and the needs and wishes of service users.

The department has contracted E-QUAL Disability Consultants to deliver this mandatory training for audit team members covering the following subjects:

• The relevant legislative and regulatory requirements.
• An overview of the Quality Framework for Disability Services in Victoria.
• Details of the quality requirements for disability services including the Industry Standards and the Outcome Standards.
• A profile of the Victorian disability sector.
• Information about the diversity of people with a disability in services and strategies for effectively including them in the audit process.
• The key elements of the Standards for Disability Services in Victoria Certification Scheme Rules relevant to the audit process.
• Roles of key stakeholders including the ATSUs.

The training will include an assessment which must be completed successfully before auditing disability services in Victoria.

For more information on eligibility, dates and to make a booking, visit E-QUAL (external website).