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Victorian Government Website (Victoria, the Place to Be)
Department of Human Services, Victoria, Australia
Disability Services
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Download help

If you need alternative formats of any of the documents found on this website, or you are having trouble downloading attachments, contact Disability Services by email disability.services@dhs.vic.gov.au.

This page provides information about:

Access to some documents on this site may require the installation of the following free plug-ins and viewers. Icons are used throughout the site to indicate the file format.

Adobe Acrobat PDF icon Adobe PDF

Adobe PDF is a universal file format that retains all the elements of a printed document as an electronic image that can be viewed, navigated, forwarded to others, or printed exactly as it appears on screen, using the free Adobe Acrobat Reader software.

Download Adobe Acrobat Reader (External link).

Accessible (tagged) PDFs

Tagged or accessible PDFs are more easily read using adaptive technologies. To request a copy of a tagged PDF, contact Disability Services by email disability.services@dhs.vic.gov.au.

Converting a PDF to text

A conversion service offered by Adobe that will convert to text Adobe PDF files that are in English and most West European languages. Visit: www.adobe.com/products/acrobat/access_onlinetools.html (External link).

Still experiencing difficulties with PDF?

Please send the details of your request to Disability Services by email disability.services@dhs.vic.gov.au.

Microsoft word icon Microsoft Word

Links indicated by the Word icon will open the document using the word processing package you have loaded on your computer. With the free Microsoft Word Viewer 97/2000, if you do not have Word you can open Word documents.

Download Microsoft Word Viewer (External link).

Excel file icon Microsoft Excel

Links indicated by the Excel icon will open the document if you have Excel installed.

The free Excel Viewer 2003 can be used to open, view, and print Excel workbooks, even if you don't have Excel installed. You can also copy data from Excel Viewer 2003 to another program.

Download Microsoft Excel Viewer(External link).

PowerPoint file icon Microsoft PowerPoint

Links indicated by the PowerPoint icon will open as a slideshow if you have PowerPoint installed.

With the free PowerPoint Viewer, if you do not have Microsoft PowerPoint you can view PowerPoint 95, 97, 2000, and 2002 presentations.

Download Microsoft PowerPoint Viewer (External link).

Zip file icon ZIP files

ZIP files are 'archives' used for storing or distributing files and can contain one or more files which are usually compressed to save space. ZIP files make it easy to group files and make transporting and copying these files faster.

Links indicated by the ZIP icon will launch an expansion utility if you have one installed.

You can download the expansion utility appropriate to your operating system (PC or Mac):

Download WinZip for Windows (External link).

Download StuffIt for Macintosh (External link).

Download tips

If you are experiencing problems opening a download file (such as a PDF or Word file), try saving it to your computer before opening:

  1. Right-click on the link to display the shortcut menu (or Control+Click on a mac).
  2. Select ‘Save Target As’ from menu (or 'Download link to disk' on a mac).
  3. Browse to the directory where you want to save the file.
  4. Select 'Save'.
  5. Navigate to the directory where you just saved the file and double-click to open it.

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