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DHS
home > Contact us
Contact us
page content: general enquiries
| providing feedback
| local offices
| metropolitan regional
offices | rural
regional offices | child protection
and juvenile justice | disability services
| housing services
| specialist children's
services | information enquiry/services
| website contacts
General enquiries
Department of Human Services
50 Lonsdale Street
Melbourne, Victoria
Australia 3000
Telephone: 1300 650 172 [local
call fee within Victoria, except mobile phones]
Interstate, international and mobile callers please call: (61 3) 9096
0000
For information or access to services provided by the department, please
contact your local office
listed below during business hours.
Providing Feedback
Anyone wishing to provide feedback or make a complaint is encouraged
to contact the Quality Assurance/Community Liaison Officer at their local office
or their individual case worker.
If your complaint cannot be resolved at your local office you can make
a complaint by calling the general complaints line 1300 884 706
Please see the Making
a complaint to the Department of Human Services brochure (pdf, 137kb) for more information.
Brochures can be made available in a range of community languages and
alternative formats upon request.
Local
offices
Metropolitan regional offices
| Eastern
Metropolitan Region office |
| 883 Whitehorse Road,
Box Hill |
1300 360 452 |
| North and West
Region |
| 145 Smith Street, Fitzroy |
1300 360 408
TTY 9412 2647 |
| 71 Moreland Street, Footscray
|
1300 360 462 |
| 4 Hartington Street, Glenroy
|
9304 0799 |
| 679 High Street, Preston |
1300 664 977 |
| Southern Region
|
| General enquires |
1300 555 526 |
| 4-10 Jamieson Street, Cheltenham
|
1300 555 526 |
| 122 Thomas Street, Dandenong
|
1300 555 526 |
| 431 Nepean Hwy, Frankston |
1300 555 526 |
Rural regional offices
| Barwon-South
Western Region |
| Geelong |
Level 2, State Government
Offices,
Corner Little Malop and Fenwich Street, Geelong 3220 |
03 5226 4540 |
| Colac |
54B Bromfield Street, Colac 3250 |
03 5231 4350 |
| Colanda |
Forest Street, Colac 3250 |
03 5231 4400 |
| Warrnambool |
Shop 2, 109 Lava Street, Warrnambool
3280 |
03 5561 9444 |
| Hamilton |
50 Thompson Street, Hamilton 3300 |
03 5571 9114 |
| Portland |
Shop 12, 103 Percy Street, Portland
3305 |
03 5523 1600 |
| Gippsland Region
|
| Traralgon |
64 Church Street, Traralgon 3844
|
03 5177 2500 |
| Sale |
150 York Street, Sale 3850 |
03 5144 9100 |
| Leongatha |
9b Bruce Street, Leongatha 3853 |
03 5662 4311 |
| Bairnsdale |
7 Service Street, Bairnsdale 3875
|
03 5150 4500 |
| Warragul |
70 Smith Street, Warragul, 3820 |
03 5624 0600 |
| Morwell |
9-11 Hazelwood Road, Morwell 3840
|
03 5136 2400 |
| Maintenance Call Centre |
3 Ollerton Avenue, Moe 3825 |
03 5126 9292 |
| Grampians Region
|
| Ararat |
70 High Street, Ararat 3377 |
03 5352 0100 |
| Ballarat |
State Government Offices
Corner of Mair and Doveton Street, Ballarat 3353 |
03 5333 6669 |
Armstrong Street Office
35 Armstrong Street, Ballarat South 3353 |
03 5333 6669 |
| Horsham |
21 McLachlan Street, Horsham |
03 5381 9777 |
| Stawell |
54 Main Street, Stawell |
03 5358 4374 |
| Hume Region
|
| Wangaratta |
43 - 47 Rowan Street, Wangaratta
3677 |
03 5722 0555 |
| Benalla |
26 Church Street, Benalla 3672 |
03 5761 1222 |
| Seymour |
16 Station Street, Seymour 3660 |
03 5793 6400 |
| Shepparton |
163 Welsford Street, Shepparton 3630
|
03 5832 1500 |
| Wodonga |
55 Hovell Street, Wodonga 3690 |
02 6055 7777 |
| Loddon-Mallee
Region |
| Bendigo |
Regional office
74-78 Queen Street, Bendigo 3550
|
03 5434 5555 |
| Mildura |
253 Eleventh Street, Mildura 3500 |
03 5022 3111 |
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Child protection
and juvenile justice
| Child Protection
services |
| Child Protection
(after hours) – Statewide |
13 1278 |
| Eastern Region Child Protection
|
1300 360 391 |
| North and West Region Child Protection
|
1300 369 536 |
| Southern Metropolitan Region
Child Protection |
1300 655 795 |
| Juvenile Justice
Centres |
| Melbourne JJC |
9389 4200 |
| Parkville YRC |
9389 4400 |
| Malmsbury JJC |
03 5421 3100 |
Disability services
Disability information
and support - Statewide |
1800 783 783 |
| Statewide TTY |
1800 008 149 |
| Kew Residential Services
Princess Sreet, Kew |
9854 1233 |
| Plenty Residential
Services, Corner Springfield and Henderson Streets, Bundoora |
9468 3400 |
| Eastern Metropolitan Region Disability
Services |
1800 783 783 |
| North and West Metropolitan Region
Disability Services |
1800 783 783 |
| Southern Metropolitan Region
Disability Services |
1300 131 079 |
| Loddon-Mallee Region Residential
Services for people with intellectual disabilities (Sandhurst Centre) |
5440 2200 |
Housing services
| Housing Maintenance
Call Centre |
13 1172 |
| Eastern Region
Housing Services |
| 883 Whitehorse Rd, Box Hill |
9843 6577 |
| 25 Ringwood St, Ringwood |
9871 5199 |
| North and West
Region Housing Services |
| 12 Churchill Ave, Ascot Vale
|
9371 6200 |
| 56-58 Coleraine St, Broadmeadows
|
9309 1255 |
| 480 Lygon St, Carlton |
9341 8200 |
| 229 Hoddle St, Collingwood |
9417 5144 |
| 90 Brunswick St, Fitzroy |
9417 7322 |
| 71 Moreland St, Footscray |
9275 7516 |
| 33 Alfred St, North Melbourne
|
9326 6377 |
| 679-685 High St, Preston |
1300 664 977 |
| 112 Elizabeth St, Richmond |
9429 5174 |
| 16-18 Hertford St, Sunshine |
9312 5022 |
| Southern Region
Housing Services |
| 2/4 Jamieson St, Cheltenham |
8585 6200 |
| 4/311-319 Lonsdale St, Dandenong
|
9767 8777 |
| 1/431 Nepean Hwy, Frankston |
9784 3200 |
| 259 Malvern Road, Prahran |
8517 2500 |
| 2/120 Clarendon St, South Melbourne |
8646 3600 |
| Lift services emergency reporting
(24hr service) |
1800 066 088 |
| Housing Appeals Office |
1300 807 702 |
Specialist Children's Services
| Eastern Metropolitan
Region Specialist Children's Services |
1300 662 655 |
| Southern Metropolitan Region
Specialist Children's Services |
1300 720 151 |
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Information enquiry/services
| Adoption information
(past adoptions only) |
1300 555 526 |
| Cemeteries enquiries
– FREECALL™ |
1800 034 280 |
| Communicable (Infectious)
Diseases |
1300 650 172 |
| Community Health |
1300 650 172 |
| Community health
centres |
See Community
Health Centre listing |
| Concessions Help
Line |
1800 658 521 |
| Food Safety Hot Line
|
1300 364 352 |
| Home and Community
Care (HACC) |
Contact
your local DHS office listed on this page |
| Immunisation enquiries
|
1300 882 008 |
| Kindergarten and
Child Care enquiries |
Contact
your local DHS office listed on this page |
| Library (Human Services)
|
1300 650 172 |
| Maternal & Child
Health Line – (24hr service) |
13 2229 |
| Mental health services
– (Psychiatric services) |
See Mental
Health Services listing |
| Parentline |
13 2289 |
| Poisons Information Centre |
13 11 26 |
| Public Health Branch, General Enquiries |
(61 3) 9096 0350 |
| Radiation Safety Program |
1300 767 926 |
| Tobacco Information Line |
1300 136 775 |
| Tuberculosis (TB) Program |
1300 650 172 |
| Whistleblower (complaints &
disputes info line) |
1300 131 431 |
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Website contacts
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