Contact us
Page content: general enquiries | providing feedback | local offices | metropolitan regional offices | rural regional offices | child protection and juvenile justice | disability services | housing services | specialist children's services | information enquiry/services | website contacts
General enquiries
Department of Human Services
50 Lonsdale Street
Melbourne, Victoria
Australia 3000
Telephone: 1300 650 172 [local call fee within Victoria, except mobile phones]
Interstate, international and mobile callers please call: (61 3) 9096 0000
For information or access to services provided by the department, please contact your local office listed below during business hours.
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
TTY users - phone 13 3677 then ask for 1300 650 172
Speak and Listen users - phone 1300 555 727 then ask for 1300 650 172
Anyone wishing to provide feedback or make a complaint is encouraged to contact the Quality Assurance/Community Liaison Officer at their local office or their individual case worker.
If your complaint cannot be resolved at your local office you can make a complaint by calling the general complaints line 1300 884 706
Please see the Making a complaint to the Department of Human Services brochure (pdf, 137kb) for more information.
Brochures can be made available in a range of community languages and alternative formats upon request.
Local offices
Metropolitan regional offices
|
Eastern Metropolitan Region office |
|
|
883 Whitehorse Road, Box Hill |
1300 360 452 |
| North and West Region | |
|
145 Smith Street, Fitzroy |
1300 360 408 |
|
71 Moreland Street, Footscray |
1300 360 462 |
|
4 Hartington Street, Glenroy |
9304 0799 |
|
679 High Street, Preston |
1300 664 977 |
| Southern Region | |
|
General enquires |
1300 555 526 |
|
4-10 Jamieson Street, Cheltenham |
1300 555 526 |
|
122 Thomas Street, Dandenong |
1300 555 526 |
|
431 Nepean Hwy, Frankston |
1300 555 526 |
Rural regional offices
| Barwon-south Western Region | ||
| Geelong |
Level 2, State Government Offices, |
03 5226 4540 |
| Colac | 54B Bromfield Street, Colac 3250 | 03 5231 4350 |
| Colanda | Forest Street, Colac 3250 | 03 5231 4400 |
| Warrnambool | Shop 2, 109 Lava Street, Warrnambool 3280 | 03 5561 9444 |
| Hamilton | 50 Thompson Street, Hamilton 3300 | 03 5571 9114 |
| Portland | Shop 12, 103 Percy Street, Portland 3305 | 03 5523 1600 |
| Gippsland Region | ||
| Traralgon | 64 Church Street, Traralgon 3844 |
03 5177 2500 |
| Sale | 150 York Street, Sale 3850 | 03 5144 9100 |
| Leongatha | 9b Bruce Street, Leongatha 3853 | 03 5662 4311 |
| Bairnsdale | 7 Service Street, Bairnsdale 3875 |
03 5150 4500 |
| Warragul | 70 Smith Street, Warragul, 3820 | 03 5624 0600 |
| Morwell | 9-11 Hazelwood Road, Morwell 3840 | 03 5136 2400 |
| Maintenance Call Centre | 3 Ollerton Avenue, Moe 3825 | 03 5126 9292 |
| Grampians Region | ||
| Ararat | 70 High Street, Ararat 3377 | 03 5352 0100 |
| Ballarat | State Government Offices Corner of Mair and Doveton Street, Ballarat 3353 |
03 5333 6669 |
| Armstrong Street Office 35 Armstrong Street, Ballarat South 3353 |
03 5333 6669 | |
| Horsham | 21 McLachlan Street, Horsham | 03 5381 9777 |
| Stawell | 54 Main Street, Stawell | 03 5358 4374 |
| Hume Region | ||
| Wangaratta | 43 - 47 Rowan Street, Wangaratta 3677 | 03 5722 0555 |
| Benalla | 26 Church Street, Benalla 3672 | 03 5761 1222 |
| Seymour | 16 Station Street, Seymour 3660 | 03 5793 6400 |
| Shepparton | 163 Welsford Street, Shepparton 3630 | 03 5832 1500 |
| Wodonga | 55 Hovell Street, Wodonga 3690 | 02 6055 7777 |
| Loddon-Mallee Region | ||
| Bendigo | Regional office 74-78 Queen Street, Bendigo 3550 |
03 5434 5555 |
| Mildura | 253 Eleventh Street, Mildura 3500 | 03 5022 3111 |
| Swan Hill | 210 Beveridge Street, Swan Hill 3585 | 03 5032 0100 |
Child protection and juvenile justice
| Child protection services | |
|
Child Protection (after hours) ? Statewide |
13 1278 |
|
Eastern Region Child Protection |
1300 360 391 |
|
North and West Region Child Protection |
1300 664 977 |
|
Southern Metropolitan Region Child Protection |
1300 655 795 |
| Youth Justice Centres (formerly Juvenile Justice Centres) | |
|
Melbourne YJC |
9389 4200 |
|
Parkville YRC |
9389 4400 |
|
Malmsbury YJC |
03 5421 3100 |
Disability services
|
Disability information and support - Statewide |
1800 783 783 |
|
Statewide TTY |
1800 008 149 |
|
Kew Residential Services |
9854 1233 |
|
Plenty Residential Services, Corner Springfield and Henderson Streets, Bundoora |
9468 3400 |
|
Eastern Metropolitan Region Disability Services |
1800 783 783 |
|
North and West Metropolitan Region Disability Services |
1800 783 783 |
|
Southern Metropolitan Region Disability Services |
1300 131 079 |
| Loddon-Mallee Region Residential Services for people with intellectual disabilities (Sandhurst Centre) | 5440 2200 |
Housing services
|
Housing maintenance call centre |
13 1172 |
| Eastern Region housing services | |
|
883 Whitehorse Rd, Box Hill |
9843 6577 |
|
25 Ringwood St, Ringwood |
9871 5199 |
| North and West Region housing services | |
|
12 Churchill Ave, Ascot Vale |
9371 6200 |
|
56-58 Coleraine St, Broadmeadows |
9309 1255 |
|
480 Lygon St, Carlton |
9341 8200 |
|
229 Hoddle St, Collingwood |
9417 5144 |
|
90 Brunswick St, Fitzroy |
9417 7322 |
|
71 Moreland St, Footscray |
9275 7516 |
|
33 Alfred St, North Melbourne |
9326 6377 |
|
679-685 High St, Preston |
1300 664 977 |
|
112 Elizabeth St, Richmond |
9429 5174 |
|
16-18 Hertford St, Sunshine |
9312 5022 |
| Southern Region housing services | |
|
2/4 Jamieson St, Cheltenham |
8585 6200 |
|
4/311-319 Lonsdale St, Dandenong |
9767 8777 |
|
1/431 Nepean Hwy, Frankston |
9784 3200 |
|
259 Malvern Road, Prahran |
8517 2500 |
|
2/120 Clarendon St, South Melbourne |
8646 3600 |
|
Lift services emergency reporting (24hr service) |
1800 066 088 |
|
Housing Appeals Office |
1300 807 702 |
Specialist children's services
|
Eastern Metropolitan Region Specialist Children's Services |
1300 662 655 |
|
Southern Metropolitan Region Specialist Children's Services |
1300 720 151 |
Information enquiry/services
|
Adoption information (past adoptions only) |
1300 555 526 |
|
Cemeteries enquiries FREECALL™ |
1800 034 280 |
|
Communicable (infectious) diseases |
1300 650 172 |
|
Community health |
1300 650 172 |
|
Community health centres |
|
|
Concessions Help Line |
1800 658 521 |
|
Food Safety Hot Line |
1300 364 352 |
|
Home and Community Care (HACC) |
Contact your local DHS office listed on this page |
|
Immunisation enquiries |
1300 882 008 |
|
Kindergarten and child care enquiries |
Contact your local DHS office listed on this page |
|
Library (Human Services) |
1300 650 172 |
|
Maternal & Child Health Line (24hr service) |
13 2229 |
|
Mental health services (psychiatric services) |
|
|
Parentline |
13 2289 |
| Poisons Information Centre | 13 11 26 |
| Public Health Branch, general enquiries | (61 3) 9096 0350 |
|
Radiation Safety Program |
1300 767 469 |
|
Tobacco Information Line |
1300 136 775 |
|
Tuberculosis (TB) Program |
1300 650 172 |
|
Whistleblower (Complaints & Disputes Info Line) |
1300 131 431 |
Website contacts
| Website portfolio | Phone | |
| Children, Youth & Families Division | Shared Web Services |
(61 3) 9096 8968 |
| Disability Services Division | Disability Services | (61 3) 9096 2812 |
| Mental Health Branch | Nola Solly | (61 3) 9096 8079 |
| Metropolitan Health and Aged Care Services Division | John Olah | (61 3) 9096 9936 |
| Office of Housing | Web Coordinator | |
| Rural & Regional Health & Aged Care Services Division | Gerardine O'Sullivan | (61 3) 9096 2514 |
| General website content only | Corporate Communications | (61 3) 9096 8662 |