Guidelines
A Guide to Concessions in Victoria - Assistance for People on Low Incomes [PDF, 2.2 mb]A resource for assisting people on low incomes- Home Wise Appliance and Infrastructure Grant Guidelines [PDF, 223.1 kb]The Home Wise grant provides assistance to concession card households who cannot afford to repair or replace an essential faulty appliance currently located at the their premises.
- Utility Relief Grant Scheme Guidelines [PDF, 158.1 kb]Utility Relief Grant Scheme (URGS) and the Non-mains Utility Relief Grant Scheme (NURGS) is to provide assistance to low-income households in a financial crisis who are unable to pay for a utility account or an outstanding LP gas or carted water account.
- Water Wise Guidelines [PDF, 339.5 kb]The purpose of the Water Wise program is to make water and sewerage charges more affordable for low income Victorians by providing free water audits and retrofits to eligible customers and to protect the environment for future generations by reducing water usage on an ongoing basis.