Some of the most common problems and questions are answered below, including detailed questions about individual concessions. If you still have questions, or would like to speak to someone, please call the Concessions Information Line on 1800 658 521.
Alternately, use the Find a Concession wizard to see what you may be eligible for and how to apply.
Concessions are available to low income Victorians experiencing difficulty in paying their council rates, water, gas and electricity bills. Discounts are available on essential services to ease the financial burden for low income Victorians. For each concession and/or benefit, there is an eligibility criteria.
Find out what concessions you may qualify for by using our Find A Concessions wizard.
You can call the Department of Human Services Concessions Information Line on 1800 658 521.
Depending on your personal circumstances, it is best to contact Centrelink and discuss your circumstance with them directly. For further information please visit the Centrelink website or the Department of Veterans' Affairs website.
The Department of Veterans' Affairs is an Australian Federal Government department that delivers a range of Commonwealth services to Australia’s veterans, war widows, serving and former members of the Australian Defence Force, some Australian Federal Police who have experienced overseas service and their dependants. For further information please visit the Department of Veterans' Affairs website.
Ambulance travel Ambulance victoria Asylum seeker assistance scheme Bereavement allowance Bereavement assistance charity Bereavement payment Bond loan scheme Burial of persons with insufficient means Carer allowance Centrelink advance payment scheme Centrelink financial information service Civil claims list College of optometry and victorian eye care service Commonwealth ombudsman Commonwealth seniors health card Community health centres Community legal centres Companion card Consumer action law centre Consumer affairs victoria Council of adult education fees Council on the ageing Crisis accommodation centres Dental health for adults and school aged children Dental health services victoria Disability on-line victoria Education conveyance allowance Education maintenance allowance I am a foster parent, can I apply? Do I have to apply for the Education Maintenance Allowance each year? Are you eligible for the Education Maintenance Allowance based on your child's Health Care Card? What information do I need to give the school to make sure my payment goes directly into my bank account? If I have a current Health Care Card does that automatically mean that I'm eligible for the Education Maintenance Allowance? Electricity transfer fee waiver Emergency accommodation and homelessness Emergency relief Energy and water ombudsman victoria Eye care and glasses Financial counselling Good shepherd buying service Group self build Hearing services Home and community care Home finance Home renovation loans Home renovation service Home wise: appliance and infrastructure grant When will I receive my grant? I'm renting and my fixed appliance is faulty, can I get a replacement? I don't have any savings to buy a new appliance, can the Department give me a grant for a new fridge? Do I need to get quotes to replace my faulty appliance? Hospital treatment Kindergarten fee subsidy Can I get help with kindergarten fees? How do I get the kindergarten fee subsidy? Where can I find out more about kindergarten programs in Victoria? Kindergarten program for three year old Aboriginal and Torres Strait Islander concession card holders Life support machine I have a Commonwealth Seniors Health Card, do I qualify for the Life Support concession? When could I complete this form? What machines are eligible for a concession? How much will I receive off my bills? Where should I send my form once it is complete? Mail redirection Medical cooling I suffer from a condition which affects my ability to regulate my temperature. What are my entitlements? I have a Commonwealth Seniors Health Card, do I qualify for the medical cooling concession? How much is the concession? Where do I send my form? Do I need to get my doctor's OK to apply for this concession? Do I need to sign and date the form as well? Medicare Medicare safety net Mental health legal centre Mental health review board Mortgage relief Motor vehicle registration fee I now receive the aged pension and have bought a car registered in my name. How can I apply for a concession on my vehicle registration? How do I receive a discount on my car registration fee? Movable units Multi-purpose taxi program Multiple and complex needs panel Municipal rates What if I can't get to my local council? Is the concession available on my holiday home? How do I get the concession on my rates notice? No interest loan scheme Non-mains water When will I receive my rebate? I can't pay my bill? How much can I claim? Is the concession available on my holiday home? I don't have a receipt, can I still claim? I have a Commonwealth Seniors Health Card, do I qualify for the Carted Water and Non-Mains Water concession? Where do I send my form? Non-mains winter energy Is the concession available on my holiday home? I have a commonwealth seniors health card, do I qualify for the non-mains winter energy concession? Can I still get a rebate for the LP gas? How many times can I apply for this rebate? Can I submit more than one claim? When will I receive my rebate? If I'm connected via mains for gas and electricity, am I eligible? 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