Electricity transfer fee waiverThe electricity transfer fee waiver provides a full waiver of the fee that is normally payable to the electricity retailers when there is a change of occupancy at a property.
Energy and water ombudsman victoriaThe Energy and Water Ombudsman Victoria investigates complaints about the actions of electricity, gas and water companies operating in Victoria.
Life support machine The Life Support Concession provides a quarterly rebate on electricity bills where a cardholder or member of cardholder's household uses certain life support machines, such as an oxygen oncentrator or haemodialysis machine.
Medical coolingThe medical cooling concession (formerly the summer multiple sclerosis concession) provides a 17.5% discount off electricity costs over a six month period from 1 November to 30 April for concession cardholders with multiple sclerosis and other qualifying medical conditions such as Parkinson's, motor neurone disease, scleroderma and lupus. If you or a member of the household has a condition that impacts on the body's ability to regulate temperature and it's not one of the automatically eligible conditions, please contact the Concessions Information Line on 1800 658 521.
Non-mains winter energyThe Non-Mains Winter Energy Concession is an annual rebate for eligible cardholders who use LPG for domestic heating or cooking, and/or are individually metered for electricity but who pay a caravan park or accommodation proprietor.
Off peak concessionThe Off Peak Concession provides a 13% reduction on the off-peak tariff rates on all quarterly electricity bills.
Service to property charge The Service to Property Charge concession provides a reduction on the supply charge for concession households with low energy consumption.
Winter energyThe Winter Energy Concession provides a discount of 17.5% off mains electricity and mains gas on usage from 1 May to 31 October of each year.
