You must hold at least one of the following concession cards:
Telstra bill assistance program
The Telstra Bill Assistance Program is aimed at assisting people who are experiencing financial difficulty and are having a problem paying their Telstra bill.
If you are experiencing a financial crisis and are unable to pay your Telstra bill, you may access a community agency for advice and help. After assessment you may receive Telstra Bill Assistance Certificates to help pay your account.
Eligibility
How to apply
Telstra does not issue the certificates. Participating community agencies include: The Salvation Army, The Smith Family, Anglicare and St Vincent de Paul Society and others.
More information
For information visit Telstra.
Frequently asked questions
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Do I call my phone company?
Yes. Please contact Telstra and they will advise you about what discounts are available. You may also contact community agencies who issue the Telstra Bill Assistance certificates. For information visit Telstra, The Salvation Army, The Smith Family, Anglicare and St Vincent de Paul Society.