CRIS Contracted Case Management – Learning Resources

CRIS Contracted Case Management – Classroom Learning Program

The CRIS Contracted Case Management learning program equips CSO CCM staff with the fundamental skills required to utilise CRIS.

This is a 1 day face to face workshop.

2017 session dates

Please book your free place using the try booking system, and search for 'CRIS'.


Department of Health and Human Services
Level 2 Training Rooms
50 Lonsdale Street
Melbourne, Victoria 3000

CRIS for Contracted Case Management - e-Learning

There is a new eLearning Module currently under development to assist community service organisation staff with the use of CRIS. This eLearning tutorial will introduce New Starters to CRIS and highlight the fundamental skills required to use CRIS for CCM for CSOs.

This eLearning tutorial will be available from the My Agency page in the coming months. Please check back here for updates.

CRIS user guides

The following CRISSP user guides have been updated and are available for staff to access through My Agency:

  • Contracted Case Managers – CRIS User Guide
  • CRIS(SP) – Fundamentals

Accessing the learning resources

These learning resources are hosted on the My Agency portal on the Funded Agency Portal.

My Agency is the secure area of Funded Agency Channel (FAC) only accessible to registered users within funded organisations. It provides users with quick and easy access to information specific to their service agreements with the Department of Health and Human Services.

CSO CCM staff can access the My Agency Portal.

Should you experience difficulty accessing the My Agency page, or for more information on how to access My Agency, please click here.

Contact details

For further enquiries about these learning programs and resources, email: CentreforL&

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