North & West Metropolitan Region

With a catchment of around 1.68 million people, the North and West Metropolitan Region is the most heavily populated of the department’s eight service delivery regions.

Its community comprises 31% of Victoria’s population, is culturally diverse and includes 24% of Victoria’s Aboriginal people.

Melbourne CBD, inner, middle and outer urban areas - including four high-growth areas - lie within its boundaries. So do 11 of Melbourne’s 14 most disadvantaged municipalities.

The Region collaborates closely with more than 200 partner organisations to provide housing and human services. Its own infrastructure includes:

three main administrative offices - in Fitzroy, Preston and Footscray
ten Housing Offices - in its main Preston and Footscray offices and in Ascot Vale, Broadmeadows, Carlton, Collingwood, Fitzroy, Kensington, North Melbourne, Richmond and Sunshine
177 group homes for people with a disability
two state-wide facilities; the Disability Forensic Assessment and Treatment Service, and Secure Welfare Service facilities for young people
around 26,600 public housing properties which include 80% of the state’s high-rise/medium density public housing stock.

Feedback and complaints in North and West Metropolitan Region
Information on how to lodge a complaint and the complaints process within the North & West Metropolitan Region
North and West Metropolitan Regional Map
A map showing the different local government councils in the North and West Metropolitan Region.