Organisational structure

Gill Callister is Secretary of the Department of Human Services, one of eleven state government departments in Victoria, Australia. She oversees and administers the entire department, which covers the responsibilities of the Minister for Community Services and Women's Affairs, the Minister for Housing and the Minister for Youth Affairs. 

The department has approximately 11,000 staff across 7 divisions and 8 regions.

On 1 January 2011, new areas of responsibility were transferred to the Department of Human Services from the Department of Planning and Community Development:

Organisational chart


Our Divisions

The Children, Youth and Families Division focuses on the health, safety, development, learning and wellbeing of children, young people and families in Victoria. The division plays a key role in the planning and provision of services to Victorian children and their families.
The Disability Services Division provides and funds a range of services for people with intellectual, physical, sensory and neurological disabilities. The division works in partnership with families and carers and with both non-government and government service providers to advance the wellbeing and quality of life of people with disabilities.
The Housing and Community Building Division provides housing and support to Victorians most in need. This includes homelessness and crisis support, affordable rental housing and training and employment opportunities for people in public housing.
Executive Services is responsible for providing legal, communication and internal audit support to the Secretary, the departments program divisions, eight regions and two Ministers.
The Corporate Services Division delivers internal services to the department, such as finance, people services, administration and information services.
The Service Delivery and Performance Division facilitates a whole-of-department perspective on operational performance and improvements across regions and state-wide service delivery.
The Industry, Workforce and Strategy Division works to develop a stronger industry and workforce to support service delivery and to best meet current and future challenges. This division also has responsibility for the Office for Disability, Office for Women and Office for Youth.

Our Regions

The Barwon-South Western Region extends from Lara in the east to the South Australian border in the west. It covers the municipalities of Greater Geelong, Queenscliffe, Surf Coast, Colac-Otway, Corangamite, Moyne, Warrnambool, Southern Grampians and Glenelg.
The Eastern Metropolitan Region includes inner suburbs such as Kew and Hawthorn, large outer metropolitan suburbs such as Ringwood and Boronia, and semi-rural townships such as Healesville and Yarra Junction in the Shire of Yarra Ranges.
The Gippsland Region covers six local government areas and has departmental offices in Warragul, Morwell, Traralgon, Leongatha, Sale and Bairnsdale.
The Grampians Region covers the area from Bacchus Marsh in the east to the South Australian border in the west, and from Patchewollock in the north to Lake Bolac in the south.
The Hume Region contains twelve local government areas. It is geographically various as it includes Victoria’s alpine areas, some relatively remote farming communities and the major regional centres of Wodonga, Wangaratta and Shepparton.
The Loddon Mallee Region covers Gisborne in the South, Echuca is the north, Kyabram in the North East and Mildura in the far North West. The region is also contained by the state of borders South Australia and New South Wales.
The North and West Metropolitan Region is the most populous region in Victoria, encompasses the Western and Northern suburbs of Melbourne and their outer lying areas, as well as central Melbourne.
The Southern Metropolitan Region covers 10 local government areas of Melbourne's south-eastern suburbs, they are Cardinia, Port Phillip, Stonnington, Bayside, Kingston, Frankston, Mornington Peninsula, Greater Dandenong, Casey and Glen Eira.