Residential Services Practice Manual

The Residential Services Practice Manual (RSPM) outlines the roles and responsibilities of disability services support staff working in residential services managed by the department.

The manual describes best practice approaches to supporting people who live in residential services and applies to department-managed group homes, facility-based respite and residential institutions. Department-managed specialised statewide residential services use relevant sections of this manual in conjunction with service specific policies and procedures.

Funded community service organisations that provide residential services for people with disabilities may also use the contents of this manual without seeking permission providing any changes made are insubstantial. If an agency has a need to make substantial changes to the document, the department suggests your agency develop its own practice guide. Please do not breach crown copyright.

The forms and templates referred to in the manual are provided as a ZIP file, as examples of the department's forms that may assist organisations in the development of their own systems. They are not designed for use by other organisations without customisation and should not be used without removing the department's branding.

Please note: Choose 'save' when downloading the ZIP file, where it will save to your download folder, and you can open it and save it to the folder of your choice.

A screen reader accessible Word version and PDF version of the manual is available below, broken into five sections. The full contents list is located in the first section and a contents list is available at the start of each part. The PDF version is suitable for searching specific instructions or downloading and printing.

Download the separate sections of the manual

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