Making the Connection - Chapter 6 A Delicate Situation

Handling Sensitive Issues

This scenario is designed to reinforce the need for users of interpreting services to be sensitive to their client’s specific needs, emotional state, and the immediate environment.

In this example, the meeting’s facilitator has deliberately requested a female interpreter due to the sensitivity of the information to be discussed. She also ensures that she undertakes a pre-briefing session with the interpreter to discuss the meeting’s proposed content. On discovering the interpreter is already familiar with the client - a common occurrence in Auslan speaking communities - she checks with the client first to ensure that the client remains comfortable with the situation.

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