Making the Connection - Chapter 4 Call for Help

How to Use Telephone Interpreting Service

Booking and using the telephone interpreting service can sometimes provide the most immediate and accessible answer when a face-to-face interpreting session is impossible or inappropriate. It also can provide a more immediate answer to communication breakdowns and has the added advantage of maintaining client anonymity.

As is the case with face-to-face interpreting, try to pre-book your interpreting session well in advance of your actual requirement to ensure that the right type of interpreter is available. Always check the preferred language and dialect of your client prior to booking the interpreter and be aware of cultural issues that could be the underlying obstacle in your work. Please check the supporting manual for more information about phone techniques and guidelines.

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