Language Services Policy

The department's Language services policy recognises that effective communication is essential to the delivery of high quality services.

This policy outlines the requirements necessary to enable people who cannot speak English, or who speak limited English, to access professional interpreting and translating services when making significant life decisions and where essential information is being communicated.

This policy also addresses the language needs of people who are Deaf and who use sign language as their primary mode of communication, particularly Australian Sign Language (Auslan).

The policy assists staff from the departent and funded organisations to identify critical points within each program area to ensure people can make informed decisions about their lives and their health.


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