Disability supported accommodation house maintenance guide

The Department of Human Services and, where applicable, Community Service Organisations have an obligation to ensure that houses funded as Shared Supported Accommodation (SSA) are maintained in a way that provides appropriate quality accommodation for residents and a safe working environment for staff.

This House maintenance guide sets out standard steps to manage responsive maintenance by house supervisors and house staff within their
existing levels of responsibility.

Responsive maintenance means actions taken to repair anything that is broken or faulty or to restore the house, or an item within it, to its original condition. The guide makes provision for maintenance in newly built or significantly upgraded SSA houses that will have a defect liability period.

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