How to dispute transactions on your prepaid card

Use the Prepaid card disputed transaction form below to advise the department that you want to dispute a transaction on your prepaid card. 

When completing the form, please print all information and tick only one time, as instructed. Use a new form to document each dispute and provide additional information on a separate, attached page.

Bring the completed form(s) to your local departmental office.  To find your local departmental office, select ‘Contact us’ in the top right of this page.

This information will be disclosed to one or more external companies managing disputed transactions on our behalf.


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